FAQ
A list of frequently asked questions. If you do not see it here, contact us, we'll be happy to assist.
1. What products do you offer?
We provide a comprehensive range of plumbing equipment and supplies, featuring Pipe Inspection Cameras, PPE, also including PEX, fittings, and more. Our inventory caters to professional plumbers, covering residential, commercial, and industrial plumbing needs.
2. How do I place an order online?
Ordering online is simple! Browse our catalog, add the desired items to your cart, and proceed to checkout. You can create an account to track your orders or check out as a guest. We accept major credit cards, PayPal, and other secure payment methods.
3. Can I track my order?
Yes, once your order has been processed and shipped, you’ll receive a tracking number via email. You can use this number to track your order status on our website under the "Order Tracking" section.
4. What are your shipping options?
We offer various shipping options, including standard, expedited, and next-day delivery. Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping is available on orders over a certain amount—please check our Shipping Policy page for more details.
5. What is your return policy?
We accept returns on most products within 30 days of purchase, provided they are unused and in their original packaging. To initiate a return, log in to your account, go to your order history, and select the item you wish to return. Please see our Return Policy page for detailed instructions and any applicable restocking fees.
6. How can I get technical support for a product?
Our team of experts is available to assist you with any technical questions or concerns. You can reach out to our support team via the "Contact Us" page, live chat, or by calling our technical support hotline.
7. Do you offer warranties on your products?
Yes, most of our products come with a manufacturer’s warranty. Warranty details are available on the product page under the "Warranty" section. If you need assistance with a warranty claim, please contact our customer service team.
8. How do I qualify for bulk discounts?
We offer bulk discounts for large orders. If you’re purchasing for a big project or as a contractor, please contact our sales team through our "Bulk Order Inquiry" form for a customized quote.
9. Can I pick up my order in-store?
Yes, we offer a convenient "Buy Online, Pick Up In-Store" option. Simply select this option at checkout, and you’ll be notified when your order is ready for pickup. Please bring a valid ID and your order confirmation email when you arrive.
10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. For larger orders, financing options are available—please see our Financing page for more information.
11. How do I contact customer service?
You can reach our customer service team via email at orders@drainrangertools.com, phone at 1-734-726-9702, or through the live chat feature on our website. We’re available 24/7 to assist with any inquiries.
12. Do you have a rewards or loyalty program?
Yes, we have a loyalty program where you earn points on every purchase. Points can be redeemed for discounts on future orders. Sign up for an account to start earning points today, and check your balance anytime under the "My Account" section.
13. Are your products available for international shipping?
Currently, we only ship within the USA. However, if you’re located outside of the USA, please contact us directly to discuss possible shipping arrangements. We do have the ability to ship direct to any country per order.
14. How do I request a quote for a project?
You can request a quote by filling out the "Request a Quote" form on our website. Provide the details of your project, and our team will get back to you with a comprehensive quote tailored to your needs.
